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Frequently Asked Questions

Didn't find an answer? Write to us at start@e-mdr.ru or call — we'll help.

1. General questions

How is a psychologist different from a psychiatrist?

A psychologist works with psychological difficulties using psychotherapy methods, without medication. A psychiatrist is a doctor who can diagnose and prescribe medication. Our center has both specialists: Vasily Serov is a psychiatrist, the rest are psychologists. When necessary, they can work together.

How do I choose a specialist?

Look at the "Psychologists" page — there are cards of all specialists with descriptions. If you're unsure, book a free 20-minute introductory session and we'll help you choose. Or write to us and the administrator will guide you by specialities.

Do you have child psychologists?

Yes, Alexey Smirnov is a child psychologist and EMDR therapist. He works with children and adolescents using an adapted child EMDR protocol.

Do you work with couples?

Yes, Anna Soboleva is a systemic family therapist and EFT therapist. Maria Petrova and Ulyana K. also work with family concerns.

Do you work online?

Yes, the online format is one of the main ones. More details on the Formats page. The effectiveness of online EMDR therapy is confirmed by research.

In which languages are sessions held?

In Russian and English. Ilya Tsar and Dmitry Volkov conduct sessions fluently in English.

2. Questions about EMDR therapy

What is EMDR in simple terms?

EMDR is a psychotherapy method in which the therapist helps the brain naturally reprocess traumatic memories. Rhythmic eye movements (or sounds/tapping) are used, similar to those that occur during sleep. More details — on the EMDR page.

Is it painful or scary?

No. EMDR does not require reliving the trauma in detail. You control the process. The therapist first teaches self-regulation techniques so you feel safe. Many clients describe the feeling as "the memory losing its sharpness."

How many EMDR sessions are needed?

It depends on the concern. For a single-incident trauma (e.g., an accident), 3–6 sessions may be enough. For complex trauma (cPTSD, consequences of prolonged abuse) — from several months to a year of regular work. The therapist will tell you more precisely after the first consultation.

Is EMDR hypnosis?

No. In EMDR you are fully conscious and in control of the process. Hypnosis involves an altered state of consciousness, EMDR does not. You can stop the process at any time.

Is there scientific evidence of effectiveness?

Yes, more than 40 randomized controlled trials. EMDR is recommended by WHO (since 2013), the American Psychological Association (since 2004), NICE (UK) and other organizations. More details — see the "Scientific research" section on the EMDR page.

3. Questions about the therapy process

How does the first session go?

The first session (20 minutes) is free and introductory. You get to know the specialist, briefly describe your situation, and receive preliminary recommendations and a work plan. No obligation to continue.

What should I prepare for the first meeting?

Nothing special. Just come ready to talk about what's bothering you. If you have medical documents or reports, you can bring them, but it's not required.

Can I stop therapy at any time?

Yes, you can stop therapy at any time. We recommend discussing it with the therapist — sometimes the desire to stop is part of the therapeutic process, but the decision is always yours.

What if the specialist doesn't suit me?

That's normal. The therapeutic alliance is an important factor of success. If you feel the specialist isn't right for you, we'll help you find another one. No hard feelings — we support informed choice.

What is messenger support?

It's a format in which you communicate with the specialist via Telegram or WhatsApp — with audio and text messages. The specialist responds within 48 hours. More details — on the Formats page.

4. Questions about payment

How much does a session cost?

An individual session (50 min) — from 5,000 ₽. Psychiatrist — 6,000 ₽. Ilya Tsar — 10,000 ₽. Full price list — on the Prices and booking page.

Can I pay for a package of sessions at a discount?

Yes, when paying for a package of 5 or 10 sessions, a discount is provided. Ask the administrator when booking.

How do I pay?

Bank transfer or invoice for legal entities. Payment is made before the session starts. For anonymous therapy, cryptocurrency payment is possible.

What about cancellation or rescheduling?

Free of charge no later than 24 hours in advance. For cancellation less than 24 hours in advance — 50% of the cost. A no-show is paid in full.

Do you work with insurance (VHI)?

No, we do not work with voluntary health insurance and do not cooperate with insurance companies. All services are paid directly by the client.

5. See also

Categories: FAQ · Frequently asked questions · EMDR · Psychotherapy
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